Shipping Policy

At Kala Chappal, we are committed to delivering high-quality beauty and skincare products to our customers. We take great care to ensure that the right products are shipped promptly to your designated address. Below are the details of our Shipping and Return Policy to provide you with a seamless shopping experience:
Shipping Policy:
1 Quality Assurance: We guarantee the quality and authenticity of all our products. Each item is carefully inspected before being shipped to ensure that it meets our high standards.
2 Dispatch Time: Once you place an order, we strive to dispatch it within the next 24 hours (excluding weekends and public holidays). Orders received after 12:00PM will be processed on the next business day.
3 Delivery Time: The estimated delivery time may vary based on your location and shipping method chosen during checkout. We work with reliable shipping partners to ensure timely and secure delivery of your order.
4 Shipping Options: We offer various shipping options during checkout, which may include standard shipping, expedited shipping, or any other available services.
5 Order Tracking: Once your order is shipped, we will provide you with a tracking number via email or SMS. You can use this tracking number to monitor the status of your package.
6 Shipping Charges: Shipping charges will be calculated based on the delivery address and the shipping method chosen. The applicable shipping fees will be displayed during the checkout process.
Return Policy:
1 Three Days Return Policy: We understand that sometimes you may change your mind or encounter unforeseen circumstances. Therefore, we offer a three days return policy on all products from the date of delivery. If you wish to return a product, please ensure that it is unused, unopened, and in its original packaging.
2 Initiating a Return: To initiate a return, please contact our customer care support team within three days of receiving the product. You can reach us via email at kalachappal21@gmail.com or by phone at +91 7058525310 Our customer care representatives will guide you through the return process.
3 Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to proceed with the return.
4 Return Shipping: For non-defective returns, you will be responsible for the return shipping costs. We recommend using a trackable shipping method and insuring the package for its full value. We do not reimburse shipping costs for non-defective returns.
5 Missing or Wrong Product: In the rare event that you receive a wrong or missing product, please contact our customer care support team immediately. We will rectify the issue and ensure that you receive the correct product as soon as possible.
Please note that the Shipping and Return Policy mentioned above applies to purchases made directly through our website. For purchases made through third-party retailers, please refer to their respective policies.
If you have any questions or need assistance regarding our Shipping and Return Policy, please don’t hesitate to reach out to our customer care support team. We are here to help and ensure your complete satisfaction with kala chappals.
Effective Date: 15-FEB-2024